Contact Us

1. Introduction

Building a strong relationship with our customers is a core part of our shop’s commitment.
We value clear communication, attentive listening, and timely support.
If you have any questions, need assistance, or would like to share feedback, we encourage you to contact us at any time. Our team is always ready to provide helpful and personalized support.

2. How to Reach Us

For general inquiries or customer support requests, you may contact us using the details below:

Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Service Area: United States

3. Customer Support Hours

Our customer support team is available Monday through Friday, from 8:00 AM to 3:00 PM, excluding public holidays.

During these hours, we strive to provide prompt, professional, and customer-focused assistance.

4. Support and Response Time

Every message received through our website is handled with care and professionalism.
Our goal is to provide accurate, complete, and timely responses while offering support tailored to each situation.

All inquiries are monitored to ensure appropriate follow-up and satisfactory resolution.

5. Helpful Information When Contacting Us

To help us assist you more efficiently, we recommend contacting us by email and including the following details when applicable:

Your order number
A brief description of your question or concern

We support our customers throughout the entire shopping process—from order placement to delivery—with dedication, reliability, and attention to detail.

Our shop is committed to providing a dependable, smooth, and customer-friendly experience that meets U.S. e-commerce standards.