Security Policy
1. Introduction
This Security Policy explains the measures our shop takes to protect personal information, ensure transaction integrity, and maintain a secure environment when customers use our website.
We are committed to operating a secure system that complies with applicable United States data protection and cybersecurity standards.
2. Data Protection and Encryption
All communication between users and our website is protected using Secure Socket Layer (SSL) encryption, which helps prevent unauthorized access, interception, or alteration of transmitted information.
Sensitive data, including payment details, is never stored on our servers.
Payment information is processed exclusively by certified payment service providers that follow recognized security and compliance standards.
3. Access Control and Internal Management
We apply strict internal controls to ensure that only authorized personnel can access customer data or manage orders.
These measures include:
Secure authentication for internal staff
Role-based access limited to job responsibilities
Ongoing monitoring of operational activities
These practices help maintain the confidentiality and integrity of all information handled by our shop.
4. Transaction Security
All transactions on our website are processed through secure payment systems that comply with PCI DSS standards.
Automated verification systems are used to validate transactions and help prevent fraudulent activity involving payment methods or credentials.
5. Threat Monitoring and Prevention
To protect users against unauthorized access, cyberattacks, or suspicious activity, we implement multiple protective measures, including:
Malware protection systems
Continuous website monitoring
Active detection of unusual or suspicious behavior
Regular security updates and system maintenance
These measures allow potential threats to be identified and addressed promptly.
6. Data Storage and Retention
Customer data is retained only for as long as necessary to fulfill its intended purpose.
Information is stored within secure infrastructures that include:
Controlled physical access
Protected servers
Secure internal backup systems
Once data is no longer required, it is securely deleted or anonymized.
7. User Responsibilities
To help maintain a secure environment, users are encouraged to:
Use strong passwords and keep them confidential
Protect devices with up-to-date security software
Log out of accounts when using shared devices
Access the website using secure internet connections
Following these practices helps protect personal information and account security.
8. Security Incident Response
In the event of a security vulnerability, suspected breach, or abnormal activity, we take immediate action to reduce risk and limit impact.
If required by applicable laws, affected users will be notified promptly with relevant information and guidance.
9. Customer Support Contact Information
For questions related to security practices or data protection, please contact us using the information below.
Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States
Our shop is committed to maintaining a secure, reliable, and trustworthy digital environment for all customers.