Order Cancellation Policy

1. Cancellation Conditions

We allow order cancellations under the following conditions:

• Orders that have not yet been shipped and were placed within the last 36 hours may be canceled upon customer request. In this case, a full refund will be issued.

• If the order has already been shipped or if more than 36 hours have passed since the order was placed, cancellation is no longer possible.

• In these situations, the customer must wait for the delivery and then submit a return request according to our shop’s return process.

2. How to Request a Cancellation

To request an order cancellation, customers must contact our support team by email or phone.

The request must include:

• The order number

• Proof of payment, such as a receipt or screenshot, to assist with verification

3. Cancellation Review and Refund Processing

Once a cancellation request is received, we will review the provided information.
If the order meets the cancellation requirements, the cancellation will be processed promptly and a confirmation email will be sent.

Refunds are typically initiated within 1–3 business days using the same payment method selected at checkout.
The exact timing may vary depending on the customer’s bank or payment service provider.

4. Customer Support Contact Information

For questions related to order cancellation, refunds, or assistance, please contact us using the information below.

Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States

Our shop is committed to providing a clear, efficient, and customer-focused order cancellation process to ensure a smooth shopping experience.