Privacy Policy

1. Introduction

This Privacy Policy explains how our shop collects, uses, stores, and protects personal information when customers visit or make purchases through our website. We are committed to respecting customer privacy and complying with applicable United States privacy laws and regulations.

By using our website, customers agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When customers interact with our website, we may collect the following types of information:

• Personal information such as name, billing address, shipping address, email address
  Order and transaction information, including purchased items, order history, and delivery details

• Technical information such as IP address, browser type, device information, and website usage data

• Customer communications, including emails or messages sent to our support team

We only collect information that is necessary to provide services and improve the shopping experience.

3. How We Use Information

The information collected is used for the following purposes:

• To process and fulfill orders, payments, shipping, returns, and refunds

• To communicate with customers regarding orders, inquiries, or support requests

• To improve website functionality, performance, and customer experience

• To comply with legal obligations and applicable regulations

• To prevent fraud, unauthorized transactions, and misuse of our website

We do not sell or rent customer personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

Cookies help us remember user preferences, understand website traffic, and improve functionality.
Customers may choose to disable cookies through their browser settings; however, some features of the website may not function properly as a result.

5. Information Sharing and Disclosure

We may share customer information only when necessary and under the following circumstances:

• With trusted service providers who assist with payment processing, shipping, order fulfillment, and website operations

• When required by law, regulation, legal process, or governmental request
  To protect the rights, property, or safety of our shop, customers, or others

All third-party partners are required to handle personal information securely and only for authorized purposes.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, or alteration.

While we strive to protect customer data, no method of transmission over the internet or electronic storage is completely secure. Customers acknowledge and accept this risk.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

When information is no longer needed, it is securely deleted or anonymized.

8. Customer Rights

Customers located in the United States may have the right to:

• Request access to the personal information we hold

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to legal obligations

• Opt out of certain data processing activities where applicable

Requests related to privacy rights can be submitted using the contact information listed below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If such information is identified, it will be promptly deleted.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on the website. Customers are encouraged to review this policy periodically.

11. Contact Information

For questions regarding this Privacy Policy or how personal information is handled, please contact us using the information below.

Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States

Our shop is committed to protecting customer privacy and maintaining a safe and trustworthy shopping environment.