Payment Policy

1. General Overview

This Payment Policy applies to all transactions completed on our website by customers located in the United States.
We are committed to providing secure, transparent, and reliable payment procedures that comply with applicable U.S. regulations and industry standards.

All payments are handled confidentially using advanced encryption and authentication technologies to ensure transaction safety.

2. Accepted Payment Methods

Our website accepts the following major international payment cards:

• American Express
• Discover
• Diners Club
• Mastercard
• Visa

These payment methods allow for fast and secure transactions. No additional payment processing fees are charged to customers.

3. Transaction Security

All payment transactions on our website are protected using Secure Socket Layer (SSL) technology, which encrypts data transmitted during checkout.

We do not store credit card or banking information.
Payments are processed exclusively through certified payment service providers that comply with PCI DSS security standards.

4. Payment Authorization and Order Confirmation

During checkout, payment information is automatically submitted to the card issuer for authorization.
Once the transaction is approved, the order is confirmed and the payment amount is authorized for processing.

If the card issuer declines or rejects the transaction, the order cannot be completed and no charges will be processed.

5. Currency and Applicable Taxes

All transactions are processed in U.S. dollars (USD).
Displayed prices include applicable taxes as required by U.S. law.
No additional charges will be applied during payment or at the time of delivery.

6. Payment Issues

If a payment is declined, interrupted, or encounters a technical error, customers are advised to:

• Verify that all entered payment details are correct
• Confirm that sufficient funds or credit are available
• Contact the card issuer or bank to authorize the transaction

If the issue persists, customers may contact us by email for assistance.
Our support team will review the issue and provide guidance as quickly as possible.

7. Customer Support Contact Information

For questions related to payments or transaction security, please contact us using the information below.

Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States

Our shop is committed to maintaining a secure and trustworthy payment environment to ensure a safe shopping experience for all customers.