Our shop ships exclusively within the United States.
All items are prepared and fulfilled through our authorized logistics partners and delivered only to U.S. addresses.
All orders placed on our website qualify for free shipping within the United States.
There are no minimum purchase requirements and no additional delivery charges.
After payment is completed, orders are typically processed within 1–3 business days.
Processing Cut-Off Time:
Once an order is ready for shipment, customers will receive a notification with tracking details.
Deliveries are handled by professional carriers experienced in transporting furniture, selected based on item size and characteristics.
The estimated delivery time is 7–13 business days after shipment.
All prices displayed on our website include applicable taxes in accordance with U.S. regulations.
No additional charges will be required upon delivery.
After shipment, customers will receive a tracking number and a link to monitor delivery status in real time.
If an item is found damaged or defective upon delivery, our shop will provide a replacement or refund after verification.
If delivery cannot be completed due to incomplete or incorrect address information provided by the customer, reshipping costs may apply.
All delivery-related claims should be submitted promptly and must include the order number.
For questions related to shipping, tracking, returns, or order status, please contact us using the information below.
Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States
Our shop is committed to providing a reliable, transparent, and secure furniture shopping experience for customers across the United States.
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