Product Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by a limited warranty applicable under United States consumer protection laws.
This warranty covers manufacturing defects and functional issues that prevent normal use of the product.

The warranty applies only to products used under normal household conditions and in accordance with their intended purpose.

2. Warranty Duration

The warranty period follows applicable U.S. legal standards and begins on the date the customer receives the product.

During this period, customers may request warranty service for defects that are not caused by improper use, insufficient maintenance, incorrect assembly, or external damage.

3. Warranty Conditions

The warranty covers only the following:

• Manufacturing defects
• Verified structural or functional failures

The warranty does not cover:

• Damage caused by misuse, abuse, or improper handling
• Normal wear and tear
• Damage resulting from improper assembly or failure to follow instructions
• Unauthorized modifications or alterations that affect product integrity

To maintain warranty validity, products must be used, stored, and maintained according to provided guidelines.

4. How to Submit a Warranty Claim

To submit a warranty request, customers must contact us by email and provide:

• Order number
• A detailed description of the issue
• Clear photos or evidence showing the defect

Additional information may be requested to properly evaluate the claim.

5. Evaluation and Resolution

After reviewing the warranty request, we may offer one of the following solutions, depending on the situation:

• Product repair
• Replacement with the same or an equivalent item
• Full or partial refund

The chosen solution will depend on the nature of the defect and product availability.

6. Processing Time

Warranty requests are reviewed within a reasonable timeframe after submission.
Processing time may vary depending on the complexity of the issue and any technical assessments required.

7. Customer Responsibilities

Customers are responsible for:

• Proper use and care of the product
• Following all assembly and usage instructions
• Providing accurate and complete information when submitting a warranty request

The warranty does not cover damage resulting from negligence, improper use, or unauthorized modifications.

8. Customer Support Contact Information

For warranty-related questions or assistance, please contact us using the information below.

Email: warranty@livingilo.com
Phone: +65 (947) 34150
Address: APT BLK 521 JURONG WEST STREET 52 #03-205, SINGAPORE 640521, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Area: United States

Our shop is committed to providing clear, reliable, and customer-focused warranty support, ensuring that every product meets expected quality and durability standards.